Money savings, better customer service
With their fully integrated solution, JPRO can now operate with more agility, take on more of the market and expand to others.
Joni says the “system easily handles” the visibility JPRO needs to keep tabs on demonstration equipment at numerous integrator and dealer sites across the country. This visibility has also directly impacted on their bottom line – and improved customer service.
“We have managed to reduce our stock-holding value, but still maintain the same – or better – service levels to our integrator and dealer network,” says Joni.
These savings have directly contributed to JPRO’s growth, allowing them to bring on more brands, and expand their range of demonstration equipment.
The proof of that improved service can be seen in feedback from customers, who appreciate being kept better informed on stock and technology. That, says Joni, is their number-one focus. “We’re about looking after our key clients with the support and backup that they need,” says Joni.
JPRO has developed programs, control panel designs, templates and wiring schematics to simplify the sales process for dealers, too. Facilitated by their now flexible, easy-to-use system, these tools collectively reduce the work involved by as much as 75%. “We want to make it easy for people to use the product,” says Joni.
The system has also made it easier to respond to supplier requests for change. JPRO can use the system to easily generate reports on stock levels, sales pipeline, run rates and volumes of sales. This allows them to reach out to new markets and continue to grow the business.
Joni expects to add more customisation to their solution, to fit their specific business needs as they expand. “We know that Exo can expand as we do.”
“We’ve reduced our stock holding value, but still maintain the same – or better – service levels.”